*Return Window:*
– Customers have [7] days from the date of delivery to initiate a return.
*Eligibility:*
-When you get your parcel, please make a video of Unboxing . If you don’t make this video, you won’t be able to return the item.
– Products must be in their original condition, unopened, and unused.
– The original packaging, tags, and seals must be intact.
*Return Process:*
1. To initiate a return, contact our customer support team at [info@glow-era.shop/+923706318220].
2. Our team will provide instructions and a return authorization number.
*Return Authorization Number:*
– Customers must clearly mention the provided return authorization number on the return package.
*Return Shipping:*
– Customers are responsible for the cost of return shipping.
*Inspection and Approval:*
– Upon receiving the returned items, our team will inspect them to ensure compliance with the return policy.
– If the items meet our criteria, we will process the refund.
*Refund:*
– Refunds will be processed within [3] business days of receiving the returned items.
– The refund will be added to your jazz cash/bank transfer.
*Non-Returnable Items:*
– Used or opened cosmetics products are not eligible for returns.
– Any items not in their original condition or without their original packaging are non-returnable.
*Exceptions:*
– In case of receiving damaged or incorrect products, customers must contact us within [7] days of delivery to request a replacement or refund.
*Customer Satisfaction Guarantee:*
– We strive for customer satisfaction. If a customer is not completely satisfied with their purchase, we encourage them to reach out to us. We will work to find a solution that meets their needs.
*Contact Information:*
– For return inquiries or assistance, please contact our customer support team at [info@glow-era.shop /+923706318220].
*Policy Changes:*
– [Glow Era Cosmetics] reserves the right to update or modify this return policy at any time.