FAQs
At Glow Era, we believe beauty is self-care, and self-care is self-love. That’s why we create clean, safe, and effective products designed to nurture your natural glow. With every formula, our goal is simple: to make you look good, feel good, and shine from within
Frequently Asked Questions.
Find answers to the most common questions about Glow Era. If you need more help, contact us directly.
How much does shipping cost?
Shipping fees depend on your delivery address and the size of your order. The exact cost will be calculated and displayed at checkout before you confirm your purchase.
How long does delivery take?
Orders are typically delivered within 5–7 working days. During busy seasons, sales, or unexpected circumstances, delivery may take a little longer. We’ll always keep you updated.
What if my order doesn’t arrive on time?
If your order is delayed or missing, please contact us via email, WhatsApp, or phone. Our support team will investigate with the courier and update you with the next steps.
Can I change or cancel my order after placing it?
Yes — if your order hasn’t shipped yet, you can email us with your order number and the changes you’d like. Once it has been dispatched, we won’t be able to make modifications.
Do I need an account to place an order?
No, you can check out as a guest. However, creating a Glow Era account makes shopping easier — you’ll get faster checkout, order tracking, saved details, and access to special updates.
Are your products safe for sensitive skin?
Yes. All Glow Era products are made with carefully selected, clean, and gentle ingredients. We avoid harsh chemicals like parabens, sulfates, and silicones. If you have very sensitive skin, we recommend doing a patch test first.
Are your products cruelty-free?
Absolutely. Glow Era is committed to ethical practices — our products are never tested on animals, and we only work with trusted suppliers who share our values.
What makes Glow Era products different?
Our products are made in small batches, using a thoughtful balance of natural botanicals and scientific research. This means every formula is fresh, effective, and crafted with care — so you get results without compromising your wellbeing.